Every Text Gets A Reply. Instantly.
More and more customers text instead of call. If you don't reply within minutes, they move on. Your AI receptionist replies to every SMS in seconds � qualifying the lead and capturing the job details while you're still on the tools. Built for UK tradesmen.
Requires AI Receptionist (£299 setup · £45/month)
How AI Text & SMS Response Works
A Customer Texts Your Number
Whether it's a quick enquiry, a quote request, or a photo of a broken boiler � Your AI receptionist picks up the conversation within seconds. The customer gets an immediate, professional reply.
Your AI receptionist responds And Qualifies
Your AI receptionist asks follow-up questions naturally via text: What's the issue? What's your postcode? When do you need someone? Your AI receptionist gathers everything you need without the customer having to call.
Lead Details Sent To You
You get a full summary: customer name, number, location, job description, photos if they sent any, and urgency level. You decide when to follow up � the lead is already warm and waiting.
Real Scenario
It's Saturday morning. You're finishing a bathroom refit. Your phone buzzes with a text: "Hi, I found you on Google. We've got a leak under the kitchen sink � can you come out today?" Normally you wouldn't see that message for two hours. By then, they've texted three other plumbers and one has already replied. with your AI receptionist, the reply goes out in under 10 seconds: "Hi, thanks for getting in touch! I'm sorry to hear about the leak. Can I grab a few details? What's your postcode and is the leak currently being contained?" The customer replies. Your AI receptionist qualifies the lead. By the time you check your phone at lunch, the job is packaged up and ready for you to confirm.
AI Text & SMS Response For Your Trade
See how ai text & sms response works specifically for your trade.
Frequently Asked Questions
AI SMS messaging for tradesmen gives every skilled trade business � whatever your speciality � an intelligent text response system that works 24/7 while you work on-site. Customers increasingly text tradesmen because it's quicker than calling, allows photo sharing, and creates a written record they can reference. The AI handles every incoming text with a personalised response that references the specific job described.
' with photos of the damage, the AI acknowledges the specific problem, references the images, and confirms you'll be in touch with a quote. For tradesmen who receive 5-15 text enquiries per week but can't respond while operating power tools, carrying materials, or working at height, the AI ensures every single message gets a professional, immediate response that stops the customer from texting your competitors.
Every tradesman has experienced this: you check your phone at lunch and find four unread texts from the morning, each one a potential job. You reply to all four, but two have already booked someone else. This happens because customers send the same text to 2-3 tradesmen and go with whoever responds first.
AI SMS response ensures that tradesman is always you. Every text gets an instant, relevant reply that acknowledges the specific job, references any photos, and assures the customer you'll be in touch � all within seconds, regardless of what you're doing on-site. At \u00A345 per month, losing just one job per month to slow replies costs you more than the annual subscription.
Manual replies can't compete with instant, personalised responses that work while you work.
Customers judge tradesmen on responsiveness as much as skills � a quick, professional text reply signals that you're organised, reliable, and take their enquiry seriously. The AI delivers this impression consistently, sending messages configured with your business name and preferred tone. Whether a customer texts about a small repair or a large project, they receive a knowledgeable, professional response within seconds.
The AI adapts to your trade � referencing relevant details, asking appropriate follow-up questions, and setting realistic expectations about callback timing. Multiple tradesmen have told us their customers commented on how quickly and professionally their text was handled, not realising it was automated. This perception of professionalism directly translates into won work, particularly for customers comparing multiple tradesmen.
Text messaging is the silent majority of trade enquiries � the channel that most tradesmen underestimate because they don't realise how many potential customers never call at all. Research consistently shows that younger homeowners, busy professionals, and people who feel awkward describing a problem on the phone default to texting. If your trade business doesn't reply to texts quickly, you're not just losing a lead � you're invisible to an entire demographic that will never pick up the phone.
Our AI SMS service is designed to capture this text-first customer base for every type of trade business across every specialisation. If you're a self-employed tradesman � whatever your trade � the AI ensures every text gets an instant response while you're working with your hands, operating tools, driving between jobs, or simply unable to check your phone. The customer who found you on Google and texted instead of called gets the same professional first impression as a phone caller would.
For small trade firms with a few employees, the AI captures every text with job details intact � separating urgent callouts from routine quotation requests so you can prioritise your evening callbacks effectively. For larger trade companies, the AI provides the professional text coverage that property managers, letting agents, and commercial clients increasingly expect. We've built this for every type of trade business across the UK � plumbing companies, electrical contractors, roofing businesses, building firms, gas engineering companies, locksmith services, drainage specialists, HVAC companies, glazing firms, alarm and security installers, pest control businesses, garage door engineers, appliance repair specialists, and every other skilled trade.
Whether you call yourself a tradesman, a tradespeople, a skilled tradesperson, a contractor, a subcontractor, a specialist, an engineer, a technician, a fitter, an installer, a repairer, a maintenance professional, a handyman, a multi-trade operative, or a self-employed sole trader � the AI handles every text message your business receives. It covers every type of trade enquiry: emergency callouts, repair requests, installation quotations, maintenance contracts, property surveys, fault reports, upgrade consultations, insurance work, commercial contracts, landlord portfolios, new build specifications, and planned project work. ' to a detailed project brief with photos � and delivers the complete lead to your phone, ready for your expert follow-up.
Yes. If a customer sends a photo of a leak, a broken lock, or damage to their property, your AI receptionist acknowledges the image and continues qualifying the lead. The photo is included in the lead summary sent to you.
Your AI receptionist responds naturally and professionally. Most customers assume they're texting a receptionist or office manager. The experience feels completely human.
Within seconds. This is critical � research shows that leads responded to within 5 minutes are 21 times more likely to convert. Most tradesmen take hours or never reply at all.
Your AI receptionist replies instantly, every time.
Absolutely. your AI receptionist doesn't just send one reply � Your AI receptionist engages in a full conversation. Your AI receptionist asks follow-up questions, answers common queries about your services, and keeps the customer engaged until all the details are captured.
You configure how Your AI receptionist handles pricing. Your AI receptionist can share your standard rates, give a price range, or let them know that pricing depends on the job and you'll provide a quote. It's completely customisable.
Yes. You can jump into any conversation at any time. Your AI receptionist hands off seamlessly.
If you reply while she's mid-conversation, your AI receptionist steps back and lets you take over.
Yes. Your AI receptionist integrates with your existing number. Customers text your normal business number and your AI receptionist handles the reply.
No new numbers, no confusion.
your AI receptionist filters out spam and marketing messages. Only genuine customer enquiries make it through to your lead pipeline.
Yes. Once you've booked a job, your AI receptionist can send a confirmation text to the customer with the date, time, and your contact details. Your AI receptionist can also send reminders before the appointment.
Your AI receptionist can manage unlimited simultaneous conversations. Even if 20 people text at the same time, every single one gets an instant, personalised reply.
Yes. GDPR-compliant data handling is built into every part of our service. All customer data collected through your AI receptionist, lead generation website, marketing, and automation channels is processed and stored in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data is encrypted both in transit and at rest. We never share your customer data with third parties, never use it for our own marketing purposes, and never sell it. Your customer information is used solely to serve your business — capturing leads, managing communications, and delivering the service you're paying for.
You retain full ownership of all data collected through your channels. If you cancel your subscription, your data is returned to you and securely deleted from our systems within the statutory period. We maintain appropriate technical and organisational measures to protect against unauthorised access, accidental loss, or destruction.
For tradesmen handling sensitive customer information — home addresses, phone numbers, property access details, security system specifications — this level of data protection isn't optional, it's essential. We treat your customers' data with the same care you'd expect from any professional service handling personal information in the UK.
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£299 setup · £45/month
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