They Texted A Photo Of The Broken Window. Your AI receptionist's Measuring It Up.

AI SMS messaging for glaziers responds instantly to every text about smashed windows, failed sealed units, new installations, and emergency boarding � with replies that acknowledge the specific glass problem described. Glazing texts are highly visual: customers send photos of cracked patio doors, fogged double glazing, and boarded-up shopfronts. The AI processes these images alongside the text, sending a response that references what's visible and acknowledges the urgency level.

When a shop owner texts at 6am with a photo of a shattered front window and the message 'vandals last night, need emergency boarding', the AI recognises the commercial security risk, responds with immediate priority, and confirms you've been alerted. For planned glazing work � homeowners comparing sealed unit replacements or shopping for bi-fold doors � the AI provides detailed, knowledgeable acknowledgements that keep them engaged while you're measuring, cutting, or fitting glass on another job.

Glazing enquiries split between urgent (broken glass, security risks) and planned (double glazing quotes, conservatory glass). Manual text replies struggle with both: emergency texts wait while you're on a job, and detailed quote requests sit unread because the reply takes too long to type on-site. AI SMS handles both instantly � emergencies get rapid, reassuring responses that confirm immediate attention, while planned enquiries get detailed acknowledgements that reference the customer's specific requirements.

At �23 per month as an add-on channel, the AI costs less than a single sealed unit replacement. Having a customer text you photos of fogged windows and immediately receive a professional, knowledgeable response � rather than waiting hours for a hasty text from your van � completely changes the perception of your glazing business from 'busy tradesman' to 'professional company'.

Glazing is a visual trade, and customers who text photos of their glass problems expect the response to acknowledge what they've shown. When a homeowner sends a photo of condensation between double glazing panes, an auto-reply that says 'Thanks for your message' ignores the most important piece of information � the photo. The AI references the image content, acknowledges the likely failed sealed unit, and confirms you'll assess and quote.

This image-aware response creates a professional first impression that separates your glazing business from competitors who either ignore texts for hours or send generic replies. For commercial clients needing emergency boarding after break-ins, the AI's immediate, security-focused response conveys the urgency and reliability they need. Your glazing business appears responsive, technically competent, and professional from the very first text.

Glazing texts arrive pre-qualified better than almost any other trade's enquiries � because customers naturally include the information you need. They photograph the broken window, mention 'double glazed', describe the frame as 'white uPVC', and estimate 'about 4 foot by 3 foot'. A single text message can give you enough to cut glass before you've even called back.

The problem is that these richly detailed texts sit unread while you're on a ladder with a suction cup and a glazing bar. Our AI SMS service is designed to capture and acknowledge these detail-rich messages instantly for every type of glazing business. If you're a self-employed glazier � the mobile glass specialist who handles everything from emergency boarding to bespoke shower screens with no office backup � the AI ensures every text gets an instant professional response while you're fitting a sealed unit, bedding glass in putty, or measuring for a splashback.

The homeowner whose ground-floor window was smashed last night gets immediate reassurance that boarding and replacement are being arranged. For small glazing firms with a few fitters, the AI captures every text with glass spec and dimensions intact � separating an urgent security boarding from a standard misted unit replacement so you can schedule your day. For larger glazing and window companies, the AI provides around-the-clock text coverage for the insurance companies, property managers, and commercial clients who expect documented responses within minutes.

We've built this for glazing companies, glass replacement services, double glazing companies, window repair businesses, emergency glaziers, glass merchants, shopfront glazing specialists, commercial glazing contractors, conservatory glass companies, and bespoke glass specialists. Whether you call yourself a glazier, a glass fitter, a window fitter, a double glazing engineer, an emergency glazier, a glass cutter, a lead light specialist, a stained glass restorer, a shopfront glazier, a commercial glazier, an automotive glazier, a glass balustrade installer, a shower screen fitter, a splashback installer, a mirror fitter, a secondary glazing installer, or a self-employed glass specialist � the AI handles every text. It covers every glazing enquiry: broken window replacement, double glazed unit replacement, misted unit replacement, emergency boarding, shopfront glazing, glass door replacement, patio door glass, bi-fold door glass, conservatory glass, greenhouse glass, picture glass, safety glass, toughened glass, laminated glass, Georgian wired glass, obscured glass, lead light repairs, stained glass restoration, glass splashbacks, glass balustrades, shower screens, mirrors, secondary glazing, and commercial glazing contracts.

The AI captures every photo, dimension, and glass specification and delivers the complete lead to your phone.

Your AI receptionist asks the customer for approximate dimensions if they're not obvious from the photo. Most customers can estimate 'about 4 feet wide by 3 feet tall'. Combined with the photo, this gives you enough to prepare.

Yes. Your AI receptionist asks whether it's single glazed, double glazed, toughened, or laminated. ' � to determine the spec.

Your AI receptionist captures the cause of the breakage (vandalism, accidental, storm), whether the customer has contacted their insurer, and any reference numbers. Many glazing customers claim for window damage on their home insurance.

Yes. Your AI receptionist asks how many windows are affected, the age of the double glazing, and whether there are any visible marks between the panes. Your AI receptionist notes that misted units indicate a failed seal rather than a broken pane.

If you install cat flaps in glass, your AI receptionist captures the door or panel type, the glass thickness, and the pet size. These are straightforward jobs that text enquiries are perfect for.

Yes. If the property is unsecured � smashed ground-floor window, broken door panel � your AI receptionist flags it as urgent. Your AI receptionist asks whether anyone is vulnerable in the property and when boarding is needed by.

If you provide rates, your AI receptionist can: 'Standard double glazed unit replacement from �120 including fitting. ' You control what pricing information Your AI receptionist shares.

Bespoke glass work is captured with extra detail � dimensions, glass thickness, safety requirements, and whether a site visit is needed for templating. These are higher-value leads worth qualifying properly.

Yes. If a landlord texts about a tenant's property, your AI receptionist captures both the landlord's and tenant's contact details, plus access instructions. Your AI receptionist can then text the tenant to arrange the visit.

Yes. Conservatory panels, polycarbonate replacement, leaking sealed units � Your AI receptionist captures the location, size, and type of glass involved and whether the issue is structural or cosmetic.

Yes. GDPR-compliant data handling is built into every part of our service. All customer data collected through your AI receptionist, lead generation website, marketing, and automation channels is processed and stored in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data is encrypted both in transit and at rest. We never share your customer data with third parties, never use it for our own marketing purposes, and never sell it. Your customer information is used solely to serve your business — capturing leads, managing communications, and delivering the service you're paying for.

You retain full ownership of all data collected through your channels. If you cancel your subscription, your data is returned to you and securely deleted from our systems within the statutory period. We maintain appropriate technical and organisational measures to protect against unauthorised access, accidental loss, or destruction.

For tradesmen handling sensitive customer information — home addresses, phone numbers, property access details, security system specifications — this level of data protection isn't optional, it's essential. We treat your customers' data with the same care you'd expect from any professional service handling personal information in the UK.